FAQs

Skosh – Frequently Asked Questions (FAQs)

🛍️ Orders & Shopping

Q: Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save addresses, and shop faster next time.

Q: How do I place an order?
Simply add items to your cart, proceed to checkout, enter your details, and complete payment. You'll receive a confirmation email right after.

Q: Can I change or cancel my order after placing it?
If your order hasn't been shipped yet, we may be able to modify or cancel it. Please contact our support team as soon as possible at support@skosh.ae or call [Insert Phone Number].

🚚 Shipping & Delivery

Q: Where do you deliver?
We deliver across all Emirates in the UAE.

Q: How long does delivery take?
Standard delivery takes 1–3 business days. Same-day or next-day options may be available in select areas.

Q: How much does shipping cost?
Shipping is free for orders above AED [Insert Threshold]. For orders below this, a standard fee of AED [Insert Amount] applies.

Q: Can I track my order?
Yes! Once your order is shipped, you'll receive a tracking number via email or SMS.

💳 Payments

Q: What payment methods do you accept?
We accept:

  • Credit/debit cards (Visa, Mastercard, etc.)

  • Cash on Delivery (COD)

  • Apple Pay / Google Pay (if applicable)

Q: Is it safe to shop on your website?
Absolutely. Our website uses SSL encryption and secure payment gateways to protect your information.

🔄 Returns & Refunds

Q: What is your return policy?
You can return items within 7 days of delivery, provided they're unused and in original packaging. View our Return Policy for full details.

Q: How do I return an item?
Contact us at returns@skosh.ae with your order number and reason for return. We'll guide you through the process.

Q: When will I get my refund?
Once we receive and inspect the returned item, refunds are processed within 5–10 business days, depending on your bank.

📦 Product & Stock

Q: How do I know if an item is in stock?
All available products are clearly marked as "In Stock" on the product page. If an item is out of stock, you’ll see a “Sold Out” label.

Q: Can I pre-order or reserve items?
Pre-orders may be available for select products. Stay tuned to our website or sign up for restock notifications.

💬 Customer Support

Q: How can I contact customer service?
You can reach us by:

📧 Email: support@skosh.ae
📞 Phone: [Insert Phone Number]
🕒 Sunday–Thursday, 9 AM – 6 PM